Listing operations and logistics

Overview

Operations & Logistics is one section on each listing’s management screen in the Mallard Bay dashboard. A listing is your sellable trip or package; this section holds operational details guests and your team rely on alongside marketing copy (Listing Setup), calendar and packages (Availability & Pricing), and payment rules (Payments).

In the current dashboard, Operations & Logistics contains three blocks: Guide, Check-in settings, and Documents. Together they cover who is associated with the listing as its guide, listing-specific check-in and check-out timing (when you choose to override defaults), and a read-only view of which outfitter documents—liability waiver and “what to expect”—are linked to this listing.

Open this section from Listings by choosing a listing, then selecting Operations & Logistics in the section navigator. That matches the URL fragment #operations-logistics on the listing page (for example /manage-listings/<listing-id>#operations-logistics). The fragment applies after you are on a specific listing; it does not switch sections on the bare Listings list.

Prerequisites

• Permission to open Listings and save changes on a listing (exact abilities depend on your team member role).
• At least one team member if you want to assign a guide—the assignment control is populated from your outfitter’s team directory. If no one appears, the dashboard shows messaging that you need team members configured for your outfitter (wording in the UI references guide-capable team setup).
• Guest-facing documents (waiver links and “what to expect” URLs) are created and attached under My Outfitter → Booking & Guest Experience → Documents, not on this listing screen. This section only summarizes what is attached.

Step-by-step usage

1. Open the listing and go to Operations & Logistics

1. Go to Listings (/manage-listings).
2. Open the listing you want (/manage-listings/<listing-id>).
3. In the section navigator, click Operations & Logistics, or open a bookmark/link that includes #operations-logistics on that same listing URL.

2. Guide

The Guide section lets you associate one guide with this listing.

1. Click to edit (the modal title is Edit Guide).
2. Pick a person from the dropdown, or choose None to clear the assignment.
3. Save.

When someone is selected, the listing shows a read-only preview card for that team member.

3. Check-in settings

Check-in settings saves listing-level check-in and check-out behavior so guests know when to arrive and leave—separate from how you describe the trip in marketing text or how availability is structured on the calendar.

1. Open Edit Check-in Settings.
2. Turn Set custom check-in settings? on if this listing should define its own check-in rules; turn it off to clear listing-specific overrides. When overrides are off, the preview shows No custom settings for both Lodging Check-in and Non-Lodging Check-in.
3. When overrides are on, you get two configuration areas:
   • Lodging Check-in — default check-in time, default check-out time, optional Is check-in day before? / Is check-out day after?, and shared toggles to Disable check-in time / Disable check-out time.
   • Non-Lodging Check-in — the same pattern for trips that do not use lodging timing.
4. Save.

If this listing’s pricing uses hourly packages, the editor can show helper copy that hourly packages may use package start times as check-in times by default (exact behavior when multiple layers exist is not defined in this frontend codebase).

4. Documents (summary only)

The Documents block shows, for this listing:

• Liability waiver — the first linked waiver the UI surfaces, if present.
• What to expect document — the first linked document of that type, or an empty state if none.

There are no edit or archive controls here; documents render read-only.

To add or change document names, URLs, or which listings and pricing packages use them, use My Outfitter → Booking & Guest Experience → Documents. Bookings can surface those links for guests and staff once reservations exist, alongside forms and other readiness workflows.

Important: The listing summary is implemented to show at most one liability waiver and one “what to expect” document even if more relationships exist in data—plan attachments knowing only those first entries appear here.

Common pitfalls

• Expecting to edit waivers on the listing. Edits happen under My Outfitter → Booking & Guest Experience → Documents; Operations & Logistics is for confirmation, not authoring.
• Deep-linking the wrong page. #operations-logistics works on /manage-listings/<listing-id>, not on the catalog-only Listings index alone.
• Overlapping check-in configuration. This listing screen, pricing packages (under Availability & Pricing, which reuse the same check-in form pattern), and outfitter-level defaults can all influence timing. How those layers merge for a given booking is not spelled out in this repository—set each layer deliberately and verify a real booking if you rely on precise guest-facing times.
• Listing guide vs. trip staffing. This guide field is listing-level configuration in the dashboard. Day-of guide assignments on individual bookings may be managed elsewhere; treat them as related but not automatically identical.
• Splitting “requirements” and instructions. Narrative requirements (gear, rules, licensing prompts, descriptions) live primarily in Listing Setup. Operations & Logistics focuses on guide association, listing check-in overrides, and linked waiver / expectation documents summarized here.

Related workflows

• Listing Setup — Trip story, photos, location, amenities, and similar guest-facing content for the listing.
• Availability & Pricing — Calendar, pricing packages, add-ons; packages include their own check-in settings form and can carry outfitter documents similar to the listing-level pattern.
• Payments — Deposits and balances for bookings on this listing; independent of logistics timing.
• Forms — Structured questionnaires and signatures tied to listings or packages; complements linked waiver URLs described under Documents.
• Bookings — Confirmed trips inherit listing and package configuration; use booking detail for operational follow-up, payments, forms, and documents as data appears.

Unknown from this codebase

• Exact precedence when outfitter defaults, listing check-in overrides, package-level check-in, and hourly defaults all apply at once.
• Whether and where a booking_instructions field on listings (present in GraphQL types) is edited in the dashboard—no matching form turned up in the reviewed UI code.
• Full guest-facing presentation of every combination of documents, forms, and guest onboarding flows (guest experience is only partially reflected in admin components here).